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IVR - VoiceXML Hosting Advantages
IVR
June 08, 2011

VoiceXML Hosting Advantages



By TMCnet Special Guest
Charlie Smith, Senior Technical Writer, Plum Voice

Cloud computing has advanced many technologies, not the least of which is interactive voice response (IVR).

With hosting, companies can access IVR systems without housing and maintaining the systems themselves. The hosting services include telecommunications and all telecommunications management. Companies only pay for the minutes they use without investing in equipment.


VoiceXML (News - Alert) is the open-standard markup language for IVR software developers. Any programmer can learn it, and any company can use it to develop an IVR application. Because of this, companies can create IVR apps on their own.

In fact, companies can leverage their programmer resources like they do for web development. Their web developers can control voice applications so the company doesn’t have to pay a firm to develop their IVR call flows.

As an open-standard programming language that evolves based on the contributions of the industry’s leading companies, businesses that invest in a VoiceXML hosting service are benefiting from collective R&D efforts of an entire industry.

With decades of industry experience and billions in R&D behind it, VoiceXML is the most advanced IVR coding language available. It enables more advanced features and voice applications while also supporting speech recognition and text-to-speech.

As the language evolves to add more features, so too do VoiceXML (News - Alert) hosting services. This ensures companies always have access to the latest speech and voice technology.

Also, VoiceXML is vendor-neutral, so companies aren’t locked into using a proprietary programming language to build their voice applications. The code is portable to any platform that supports VoiceXML.


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Edited by Juliana Kenny










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