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IVR - RealityCorp Introduces Clintest Voice V3.9 for Automated Testing and Validation to IVR Systems
June 30, 2011

RealityCorp Introduces Clintest Voice V3.9 for Automated Testing and Validation to IVR Systems

By Madhubanti Rudra, TMCnet Contributor

Wilmington, Delaware based provider of eClinical validation services RealityCorp announced the release of their functional testing product, ClinTest Voice v3.9. The solution is designed for the automated testing and validation of Interactive Voice Response (IVR) systems, the company explained in a press release.

With this launch, RealityCorp seeks to extend its technological expertise to the validation of IVRS. In the release, RealityCorp claimed that its proprietary automation product, ClinTestTM Voice has been designed to expedite the task of eClinical test execution and objective evidence collection. This is expected to help shorten the software development life cycle and achieve go-live faster.

The company claimed that by adopting its ClinTest as a validation solution, clients can benefit in several other ways. In addition to accelerating the eClinical software development life cycle, the solution is also expected to reduce the production system error rate.

Featuring voice-to-text capabilities, ClinTest Voice help determine spoken prompt accuracy up to 100 percent. The configurable thresholds allow the IVRS validation team to set both global and individual values for pass, manual verification, and failure at the test step level, explained the company. ClinTest Voice also allows for both database interaction and verification.

“Our automatically generated output reports allow for one to navigate to the exact prompt requiring review and listen to an imbedded .wav file of the specific step; eliminating the physical need to use the phone during the development and testing process for IVRs,” President and CEO of RealityCorp Carlton Schowe explained in a statement.

According to RealityCorp, ClinTest has been utilized for a wide variety of clinical software including EDC, IWR, IVR, and CTM (News - Alert) systems. ClinTest, according to its maker provides a targeted, next-generation solution for functional testing, test result reporting, and objective evidence collection.

Madhubanti Rudra is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves

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