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IVR - Voxify Tops the List in Ovum's Cloud IVR Decision Matrix
July 05, 2011

Voxify Tops the List in Ovum's Cloud IVR Decision Matrix

By Shamila Janakiraman, TMCnet Contributor

Voxify, specializing in customized, fully-integrated self-service solutions, has been selected to be included in the top category for a speech application vendor in Ovum’s (News - Alert) Cloud-based Speech Self-Service Solutions Decision Matrix.

Ovum sources revealed that Voxify has been placed among the highest-rated “shortlist” category owing to its market position and optimized speech applications. Also, Voxify had the highest rating in the Technology Assessment section and ranks high on the End-User Sentiment section of the Decision Matrix.

In a release, Daniel Hong, Lead Analyst, Customer Interaction, Ovum said, “Voxify continues to expand its market presence and reach by focusing on delivering intelligent self-service applications and a vendor-agnostic approach to deployment. Voxify’s customer responses highlight its strong commitment to its customers.”

Voxify leads the other vendors in the Technology Assessment section especially in the features and capabilities category. Voxify’s Expert Service Portal (ESP) helps callers to understand requests and coordinates call resolution via live agents or downstream self-service applications.

The company’s applications are able to deliver intelligent interactions by leveraging data integration, customer segmentation, and personalization technologies, added sources.

It was revealed that the End-User Sentiment section of the Decision Matrix is based on customer evaluations and highlights the good impression created by Voxify product quality and service. In the product quality category Voxify’s speech applications were adjudged highly on merit.

Also the service capabilities category scored high as Voxify’s Universal Managed Service provides continuous improvement and delivers optimized solutions throughout the application lifecycle, clarified officials.

John Gengarella, CEO, Voxify stated, “Achieving a top spot on Ovum’s Speech Application Providers list is the result of our relentless focus on our customers’ success. Enterprises engage Voxify because they appreciate the most innovative solutions in the industry, enjoy unmatched deployment timelines, and expect a true realization of an ROI. And delivering Voxify solutions in a managed service model aligns Voxify’s success with our customers’ success. That’s an appealing value proposition.”

In June 2010 Ovum announced that Red Bend was growing steadily in firmware over-the-air (FOTA) updating, with 64 percent of FOTA-enabled mobile phones worldwide, and nearly 70 percent of M2M modules.

Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.

Edited by Rich Steeves

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