July 06, 2011
IKON Software Intros IVR Application for Schools and Students
By Jyothi Shanbhag, TMCnet Contributor
Pronexus, a company specializing in telephony, speech and database integration technologies, has announced that IKON Software’s IVR application is best suited students. Company has created this IVR solution for the Training and Apprentice Fund that allows students to call in, confirm, cancel and reschedule classes by phone.
This latest application even allows users to hear the details of their upcoming classes including instructor, time and date. Previously, students had to call in and confirm classes by talking to office staff, but with the increasing number of classes at the center, the office staff became overwhelmed with calls from students confirming, cancelling and rescheduling classes.
The latest introduction of the IVR solution offers 24/7 automated class confirmation by the students while automating the updating of student data directly into their class scheduling software. This alleviates the heavy call volume on the office staff and increases productivity in other key areas, according to Ikon software officials.
The IVR application uses text-to-speech, a software component that integrates with the IVR solution. TTS is a technology that allows users to create a real-time link between text-based content in their database and a customer awaiting an immediate reply and can read any text out loud without knowing the vocabulary, the names, the numbers or codes contained in the text.
This technology is mature; it has been validated by market deployments and is already largely used in telephony services provided by carriers and enterprises alike, says the company officials.
TTS IVR applications have grown past the “robotic” sounding voice from the 90’s. It’s now so close to the human voice that it’s difficult to tell the difference between them.
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Jyothi Shanbhag is a contributing editor for TMCnet. To read more of Jyothi's articles, please visit her columnist page.
Edited by Jennifer Russell
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