A provider of integrated, interaction solutions, Avtex, has decided to implement the Microsoft Tellme (News - Alert) Integrated Voice Response service. Avtex will include cloud-based speech self-service IVR to its solution portfolio from Microsoft Tellme. This is their response to the market shift in the industry towards contact center and enterprise communication applications. The Microsoft (News - Alert) Tellme IVR Service bettered customer service performance in more than 2 billion calls every year by integrating Internet data with a powerful speech interface.

A Microsoft Certified Gold Partner and an Interactive Intelligence Platinum Elite Partner, Avtex (News - Alert) plans to offer the Microsoft Tellme IVR service as a stand-alone service or merged with other technology solutions like contact center, CRM, unified communications, infrastructure, notification, application development etc. Avtex was chosen due to its outstanding expertise in communication and collaboration technologies and its proven track record in implementations of voice solutions together with the vast knowledge in contact center solutions.

Avtex has the unique expertise to offer integrated speech technology solutions for the contact center. It helps clients to optimize their interactions with their customers, employees, partners and prospects through its technology expertise. Its venerable history with contact centers of all sizes has developed a vastly experienced team of communication technology and voice specialists. They thoroughly understand the complexities involved in transitioning the business process from legacy systems and getting the users to accept new technologies. Avtex expects to open new avenues for clients who are looking for an on-demand, cloud-based IVR speech solution, with Microsoft Tellme.

The Avtex Innovation team is led by Keith Rachey, their chief strategy officer. This team has been charged with R&D, application development and evangelism of communication and collaboration technologies. This team has been working with Microsoft to seamlessly integrate Microsoft Tellme IVR with Microsoft Dynamics, Microsoft Lync and other applications.

In a release, Rachey said that, “We see huge potential for the Microsoft Tellme platform. Speech technology will play an important role in the next generation of communications. As we move toward more natural forms of communication like speech, touch and gesture-based technology, the Avtex innovation team is committed to finding ways to leverage the cloud for improved customer interactions.”

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