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IVR - TMCnet IVR Week in Review
July 16, 2011

TMCnet IVR Week in Review

By Juliana Kenny, TMCnet Managing Editor

This week, we witnessed several discussions around the global IVR market, and its expansion. TMC’s (News - Alert) Linda Dobel explored the ever-growing Indian market in a solid article where she noted that the mobile market in India is vast, with a great percentage of that market being prepaid.

“That, unfortunately, can create a problem, namely users getting stuck without a sufficient calling card balance, which can be devastating in critical situations. Addressing that issue, Netxcell Limited, a Hyderabad-based application services provider for telecom, has come up with a solution it calls CellSite Mapping that it believes can alleviate the problem, according to a report from Business Standard,” she wrote.

That news source reportedly learned that the chief executive of Netxcell, Debasis Chatterji,  said the location-based service has been designed exclusively for customers who use prepaid mobile service. He explained that when prepaid customers are within the “range of a certain cell tower, the operator concerned would send an SMS through that tower.” The message sent could indicate that the customer’s prepaid mobile balance is low or depleted and it could advise the customer of where to find the nearest recharging center.

TMC’s Deborah Hirsch also reported that Nuance (News - Alert) Communications Inc., announced today it is acquiring Webmedx Inc., a provider of transcription and editing services and clinical documentation technology for hospitals and clinics, according to a story by Rodney H. Brown at Terms were not disclosed.

“What Webmedx will provide for Nuance is a technology that turns physician dictation into clinical documentation that can be used for patient care, and content for electronic health record applications, according to a story at,” wrote Hirsch.

Hirsch also wrote that Neurotechnology, a provider of technology which can identify a person by voice, face, fingerprint, palm print and iris, has introduced VeriSpeak, the company's new voice identification technology, especially useful in online banking and payment where real-time accuracy is crucial, according to the company’s press release at its website.

How voice identification works is simple. A person's “voiceprint” can be entered into the system along with that person's unique speech pattern in pronunciation of a specific word or phrase (passphrase), according to the press release. When the person wants entry to a physical area or protected information, he or she speaks the password into the microphone and the system checks for both voice and phrase authenticity prior to allowing access.

Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.

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