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IVR - IVR Technology Group and ICSA Announce ICSA's 2011 Annual Conference
July 18, 2011

IVR Technology Group and ICSA Announce ICSA's 2011 Annual Conference

By Anil Sharma, TMCnet Contributor

The International Customer Service Association (ICSA) has engaged the IVR Technology Group to partner in promoting the ICSA’s Annual Conference, which will be held at the Omni La Mansion del Rio in San Antonio Texas September 18th through the 21st of 2011.

IVR Technology Group provides businesses a suite of Interactive Voice Repsonse and SMS phone automation services to enhance customer conversations, drive sales and lower costs.

Leveraging IVR Technology Group's easy-to-use services, business users, marketers and developers can quickly create solutions ranging from simple call routing solutions to advanced interactive voice response, SMS Text, cloud based applications and virtual support systems.

“ITG has been a tremendous supporter of the ICSA and we are thrilled to be partnering with them again as we promote what is the signature event for Customer Service Professionals,” said Bill Gessert, president of the ICSA, in a statement.

“We worked successfully with ITG last year to promote the event and to provide attendees with a simple means of completing a post conference evaluation,” said Gessert.

He said that ITG met all the needs of ICSA in a professional manner consistent with the kind of customer service that the Association represents.

"We look to support our professional community whenever we can," said Mike Byrne of IVR Technology Group.

Byrne said that the ICSA has been a leader in supporting customer service professionals and ITG is a leader in providing hosted IVR and SMS services to these same companies - it is a great fit.

“We are pleased to be a part of their ongoing programming," he said.

IVR Technology Group supplies custom survey tools, testimonial lines as well as orchestrated an outreach program to keep customer service professionals informed of ICSA activities. These programs coupled with ITG's robust telephone and SMS delivery platforms have provided ICSA with unparalleled support of their members.

Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Juliana Kenny

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