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IVR - IVR: Nuance Introduces Dragon Go! Navigation App
IVR
August 01, 2011

IVR: Nuance Introduces Dragon Go! Navigation App



By Tracey E. Schelmetic, TMCnet Contributor

If you're directionally challenged – like me – chances are, you appreciate the usability of some of the newer navigation apps for smart phones.

Well, now we cartographically challenged citizens with an iOS-based device have another option: Dragon Go!, a popular new voice-powered search app from speech technology company Nuance that lets you speak what you're looking for. Looking for the closest supermarket? Simply ask the app, and it will automatically launches the Maps app along with the route.


Dragon Go!, which is free and supports over 180 content providers, can also predicts a user's intent : it then displays side-by-side results from various content sources ranging from search engines to shopping sites and music sites, reports Reuters.

“We want to make it easier for you to go to your favorite site or app, and then interact in the way you're accustomed to,” said Vlad Sejnoha, CTO of Nuance (News - Alert).

While other search engines allow you search by voice, Dragon Go! Offers a little more says PC Mag.

“Dragon Go's big difference is less about speech and more about how it makes use of both the built-in and some installed apps on your iPhone (News - Alert) or iPod touch to yield results in a more useful way,” notes the review.

Dragon Go! is currently only available in the United States in English, but Nuance says it ultimately has has plans to expand the app to other markets. The app has received a positive reception from users and has been given the thumbs up by some popular technology sites.

Reuters (News - Alert) writes, though, that some critics say the app “makes too many assumptions on user intent” and misses many queries. Other critics have expressed that they experience issues loading results.

Dragon Go! Isn't the only voice search app available for iOS. There is also Siri, a voice-powered personal assistant app that Apple (News - Alert) purchased in 2010. It, too, uses speech recognition technology from Nuance.

In the meantime, Sejnoha told Reuters that Nuance is forging ahead with plans to increase the breadth and depth of speech commands.

“You might ask a specific question like, 'What are the closing hours' for a particular business?' We are working on technology that can extract that kind of information, so when users ask for it they just get the answer,” said Sejnoha.

Dragon Go! for iPhone may be found here: http://itunes.apple.com/us/app/dragon-go!/id442975871?mt=8


Tracey Schelmetic is a contributing editor for TMCnet. To read more of Tracey's articles, please visit her columnist page.

Edited by Juliana Kenny










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