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IVR - TMNG Global Report Redefines Voice Communications Marketplace
IVR
August 05, 2011

TMNG Global Report Redefines Voice Communications Marketplace



By Anuradha Shukla, TMCnet Contributor

TMNG Global’s (News - Alert) new report has defined how the next generation of 'voice as an application' has potential to transform the basic functions of the enterprise.


In its newly released white paper "The Renaissance of Voice: From Telephony to High Value Applications," TMNG says that this transformation will lead to significant gains in productivity, efficiency, and quality of outcome.

TMNG Global provides professional services to the global communications, digital media, technology, and financial services industries.

Commenting on the current business environment, the company says that new entrants in the market are changing the voice communications marketplace with disruptive technologies and new business models.

Due to this change, old squabbles over pricing and service bundles have disappeared.

TMNG has identified innovation as the real economic driver and says that VoIP is now evolving towards voice applications that can run over multiple platforms and networks.

In future, businesses will see fights over features and benefits of the applications;           valued added services and accessibility; and strategic partnerships.

The white paper describes how business transformation is currently taking shape and how voice has the potential to ignite a growth market in new products and services for both consumers and enterprises.

By leveraging new applications, companies can easily integrate voice into specific business functions and provide deep analytical insights into business operations.

Looking forward, few applications will become game changers, and the most successful innovators will be sought by acquisition targets.

No single player will be able to navigate this new territory alone and success will belong to companies who will be able to establish right partnerships at the right time.

Read a related article at TMCnet “TMCnet reports that TMNG is expanding its cloud practice with the appointments of Andy Bart and Vern Sheppard.”

 


Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Juliana Kenny










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