TalkTalk Telecom Group has selected Wipro (News - Alert) BPO as one of its strategic partners for its outsourced contact centre operations.
Wipro BPO is the Business Process Outsourcing arm of Wipro Technologies (News - Alert), and
TalkTalk Telecom Group is a UK based provider of value for money fixed line broadband and voice telephony services to consumers and business users.
As per the agreement, Wipro will create a new service centre in India to support the group's resident customers.
Both companies will also collaborate on improving the overall customer experience, including the implementation of new CRM technologies.
"Wipro's engagement with TalkTalk reinforces our leadership as the long-term strategic partner equipped to help global corporations transform their businesses using our process and technology capabilities,” said Manish Dugar, senior vice president and global head, Wipro BPO. “We are delighted to work with TalkTalk and help them strengthen their leadership position in the market place.”
"We have worked with Wipro for many years and look forward to leveraging Wipro's expertise, particularly in the use of new technologies, to deliver further improvements in our customers' experience over the years ahead," said Jo Dawson, TalkTalk's director of Consumer Operation.
Wipro BPO claims it can provide onshore, near shore, offshore and hybrid delivery options with operations in more than 28 centres in 11 countries.
The company’s services portfolio spans industry specific solutions in Customer service, Finance and Accounting outsourcing, Human Resource outsourcing, Supply chain management, Knowledge services including Data Management and reporting, Legal process outsourcing, and Sales and Marketing outsourcing.
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Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.
Edited by Juliana Kenny