Voci Technologies Inc. announced the introduction of V-Blaze, a commercial speech recognition appliance which can accurately convert audio files to text orders faster than any other speech recognition solution.
Company sources added that V-Blaze can process 50 terabytes of voice data a year on a single appliance. Also the speaker-independent appliance transcribes all the words of conversations into text, besides providing “keyword spotting,” or scanning for certain user-specified words of interest.
Text analytics providers or companies that analyze comments that are captured through customer service interactions are not able to analyze the complete spoken customer dialogues that are captured by call centers. Also human transcription method for transforming speech into the text is very expensive.
In this context, Voci automates, accelerates and reduces the cost of converting speech into text in order to deliver the input required for analytics platforms. This helps in deriving insights from all customers. Spoken customer input will be useful for applications that perform real-time monitoring and feedback, explained officials in a release.
Convey Computer Corp.’s hybrid-core computer implements Voci’s proprietary application-specific architecture. The computer runs a standard enterprise edition Linux OS on an Intel Xeon processor. Reconfigurable Xilinx (News - Alert) Field Programmable Gate Arrays (FPGAs) are leveraged to power the Voci speech accelerator.
Officials added that this method offers advantages like high speed, lower total operating costs (TOCs), and optimum scalability besides eliminating the need for speech recognition from being a software-only solution.
Standard audio file formats (WAV (News - Alert)) or live audio streams serve as the input for the V-Blaze. The output from the system is a full text transcript. Also standard interfaces combine with simple Web monitor interfaces and intuitive commands to facilitate integration into existing text analytics environments.
V-Blaze comes as a 3-year subscription and it includes maintenance, training and a North American English language model and vocabulary. Besides, a powerful API is included for configurations that need tighter integration, added officials.
Voci Technologies also announced that Mindshare Technologies, speciazling in enterprise feedback management solutions, has chosen Voci as their provider of speech-to-text technology.
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Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.
Edited by Rich Steeves