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IVR - Care Initiatives Improves Service with AccuNurse Voice Technology
September 22, 2011

Care Initiatives Improves Service with AccuNurse Voice Technology

By Anuradha Shukla, TMCnet Contributor

Care Initiatives, a not-for-profit organization based in West Des Moines, Iowa, is using AccuNurse voice technology to deliver efficient care for patients and residents while preparing for 2014 healthcare reform demands.

Care Initiatives will deploy AccuNurse voice technology across its entire skilled nursing facility (SNF) enterprise and expects to enjoy several benefits including having real-time access to information and other staff.

This technology also eliminates paper-based printouts for managing care needs and documentation; enables caregivers to make decisions more accurately and quickly; and allows the care team to multi-task while documenting care.

"Accuracy of documentation is vitally important to all SNFs," said Char Schlepp, RN, BS, RAC-CT and Vice President and Director of Operations for Care Initiatives. "Our use of the AccuNurse voice technology has allowed our staff to document patient care immediately, instead of at the end of their shifts. This means that the data is much more accurate and penalties can be avoided. Our nursing staff is truly empowered by voice, and those who don't have it yet are constantly asking when they will be getting it."

Voice-assisted care provides financial benefits like increasing Medicare reimbursement and CMI, providing accurate, clean data and augmenting ADL scores. Clinically, voice provides the right care at the right time to the right person, and delivers positive user feedback from the CNAs. In terms of risk management, falls can be reduced, and liability issues are prevented using AccuNurse reminders and prompts.

"Voice is the most advanced care technology available today and Care Initiatives has set the bar for outcomes-driven care throughout its skilled nursing enterprise," said Maureen Ladouceur, Vice President of Clinical Solutions at Vocollect Healthcare Systems. "All of their facilities will benefit from real-time communication and documentation, and clinical solutions expertise from AccuNurse. Voice technology positions Care Initiatives to continue delivering clinical excellence and providing for the special needs of seniors throughout Iowa."

Care Initiatives announced in March 2011 that it was deploying AccuNurse voice technology in three of its 44 SNF locations. The implementation of AccuNurse will continue on a rolling basis across 35 more SNF locations in 2011 and 2012.

Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Juliana Kenny

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