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IVR - Securus Extends Partnership with Telerus
October 06, 2011

Securus Extends Partnership with Telerus

By Rahul Arora, TMCnet Contributor

Securus Technologies, Inc., the leading provider of inmate communications services and investigative technologies, recently announced that it has extended its partnership with with Telerus, Inc., for the exclusive rights to provide Automated Information Services (AIS), for another three years.  

Five years ago, both the companies entered an agreement which made Securus the exclusive provider of AIS, the industry leading Interactive Voice Response (IVR) system that provides inmate-specific and general facility information to the public over the phone.

With AIS, the customers using Securus' existing calling platform are able to get information such as charges, court dates, bonding information, visitation eligibility, release dates, etc. According to the newly renewed contract, Securus plans to deploy AIS at an additional 50 correctional facilities within the next 12 months.  

“Securus has been the exclusive provider of AIS for five years,” said Matthew Smith, product manager for Securus, in a statement. “Automated Information Services is currently deployed at more than 80 correctional facilities and is processing nearly 1 million calls per month, which represents an annual labor savings of well over $5 million for our customers.  This continued partnership helps maintain Securus' position as the technology leader in the inmate communication market.”  

Smith continued, “While some competing technologies promote similar services to AIS, they typically don't provide important features such as voice recognition, the ability for outside callers to deposit money into telephone or trust accounts, and integration with commissary providers to provide balance information. Without these features, any automated system becomes less effective.”

“We are most pleased to extend our partnership with Securus,” said Ted Radey, CEO of Telerus.  “When we researched inmate communications five years ago, Securus stood out as the best of breed provider and the same holds true today.”

“The partnership has been a tremendous success that essentially put a new software category on the map.  We are excited to continue defining this category with Securus while helping correctional facilities lower labor costs and improve citizen service,” Radey added.

In other news, Securus Technologies, Inc. recently announced enhancements to their online customer gateway, the Facility Portal. The Facility Portal now allows all facility customers to gain access to their commission reports, revenue reports, investigative tools, trouble ticket system, and a wide variety of other time-savings and revenue generating features and services.

These new tools provide unmatched visibility into financial and operational performance while automating administrative tasks.

Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Jennifer Russell

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