October 06, 2011
Humana Inc Turns to Interactions Corp for Automated Voice Service
Humana Inc. has signed one more agreement with communications technology vendor Interactions Corporation for continuing the service of voice portal which the Kentucky-based healthcare company needs to enable its members to enroll for prescription drug programs.
According to reports, nearly 18 million Americans currently rely on Medicare Part D plan for their prescription drug needs, and the number is expected to grow to 26 million by 2015.
Boston-based Interactions corp said the agreement extended the relationship started a year ego.
Interactions' voice applications will make enrolling at the program far easier for Humana members waiting to make most of the event.
When Medicare beneficiaries call into Humana, the automated voice application will answer their queries– whether it's for open enrollment or for information about prescription drug programs.
At the program, some of the drugs will be given to patients at a discounted price up to 50 percent.
"Previously, only Humana customer service representatives were able to take these calls. Now, during peak times, with Interactions, people with Medicare are able to enroll more quickly, which provides a better overall experience for our members," said Alan Wheatley, vice president of Humana Senior Products.
Interactions' technology has the ability to understand spoken language, so answers accordingly. Thus the technology avoids the need of customer care executives, and thereby makes the information trustworthy and reliable.
Humana Inc. offers a wide range of insurance products and health and wellness services.
Narayan Bhat is a contributing editor for TMCnet. To read more of Narayan’s articles, please visit his columnist page.
Edited by Juliana Kenny