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IVR - Intelliverse Receives 2011 INTERNET TELEPHONY Excellence Award
October 14, 2011

Intelliverse Receives 2011 INTERNET TELEPHONY Excellence Award

By Rahul Arora, TMCnet Contributor

Intelliverse (News - Alert), a leader in cloud-based hosted communications for North American enterprises, recently announced in a press release that its Hosted IVR with ACD product offering has received the 2011 INTERNET TELEPHONY Excellence Award presented by INTERNET TELEPHONY, a magazine from TMC, a global, integrated media company.

“We are one of the few providers to offer a complete, cloud-based platform that integrates IVR, ACD and IP telephony options in one solution,” said Kevin M. Moran (News - Alert), president and CEO of Intelliverse, in a statement. “With over 25 years of experience, our clients benefit greatly by our consultative approach and vertical market experience. Our goal is to help our customers identify and implement the best solutions for their specific business and communication challenges. It's an honor to be selected by INTERNET TELEPHONY magazine for our achievements.”

The Hosted IVR from Intelliverse ensures faster call resolution through skill-based routing, agent availability and other parameters, which also ensures calls are routed to the right agent. The solution allows the companies to work with a single solution provider, giving them a custom communication system.

“Taking risks to advance IP Communications technology and provide real solutions has earned Intelliverse recognition from the editors of INTERNET TELEPHONY and an INTERNET TELEPHONY Excellence Award. Its Hosted IVR with ACD product offering has excelled in delivering cutting edge solutions. Its customers are extremely pleased and have offered their testaments of support,” said Erik Linask (News - Alert), Group Editorial Director of TMC.

“We are proud to present Intelliverse with a 2011 INTERNET TELEPHONY Excellence Award. Its Hosted IVR with ACD product offering has proven its outstanding contribution to IP communications and provided winning solutions for its customers,” said Rich Tehrani (News - Alert), TMC CEO.

In related news, Intelliverse presented its latest technology and the Intelliverse Cloud Services Partner (iCSP) program at the Gitex Technology Week in Dubai, October 9-13, 2011. The iCSP program allows providers to offer cloud-based communications in local markets worldwide.

Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Jennifer Russell

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