October 22, 2011
TMCnet IVR Week in Review
It was a busy week in the IVR sector. Here are some of the major stories from TMCnet.
Lyrix, a provider of enterprise-focused Software-as-a-Service (SaaS (News - Alert)) solutions, announced the launch of Mobiso, a new cloud-based Unified Speech Assistant. The cloud-based Unified Speech Assistant can integrate with BroadSoft's BroadWorks voice-application server.
In another story, Ford has announced a new service installed in most of its new cars and some of its old ones. It makes it possible for the cars to read text messages to drivers, which allows the drivers to keep their eyes on the road.
In addition, Inference Solutions voice automation applications offer new innovations in IVR. In a recent interview with TMC (News - Alert), Inference Solutions’ CEO Paul Edmondson described the company as “specialists in development, design and delivery of speech recognition applications,” as well as voice automation applications.
Also, Intelliverse, a provider of cloud-based hosted communications for North American enterprises, says its Hosted IVR with ACD product has received the 2011 Internet Telephony (News - Alert) Excellence Award presented by Internet Telephony, a magazine from TMC. The Hosted IVR from Intelliverse ensures faster call resolution through skill-based routing, agent availability and other parameters. This ensures calls are routed to the right agent.
In addition, Sytel Limited, provider of IP telephony and media infrastructure software for carriers, enterprises and hosted contact center providers, has announced the availability of its dialing and IVR components for service provider clients of BroadSoft, provider of residential and business Voice over IP (VoIP) applications. The Sytel (News - Alert) solution will be provided to service provider customers via the BroadWorks Call Center solution.
Ed Silverstein is a TMCnet contributor. To read more of his articles, please visit his columnist page.