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IVR - Twilio Intros Twilio Voice, Opens First Office in the UK
IVR
October 27, 2011

Twilio Intros Twilio Voice, Opens First Office in the UK



By Anshu Shrivastava, TMCnet Contributor

Cloud communications company Twilio has launched Twilio (News - Alert) Voice in the UK and also announced the opening of its first Europe based office in East London.


The company said that it has opened its first European office to meet the widespread demand for its simple, pay-as-you-go developer tools.

Now, developers of Twilio can buy the local U.K telephone numbers instantly from the company’s Web site and Twilio’s application programming interface (API). Company officials said that this will allow them to reach consumers and businesses in the U.K with less friction.

With Twilio’s service, users can build Web and mobile applications that can make and receive telephone calls, enabling companies to use their existing software engineering resources and skills.

Jeff Lawson, CEO and co-founder of Twilio, said that international functionality has been among the company’s top customer requested features since the company launched almost three years.

“Through our powerful APIs, we enable developers to build fantastic, innovative products,” Lawson said, adding that they estimate there are over 10 million software developers worldwide, and they look forward to serving a greater number of them than ever before from our European headquarters in London.

One of the company’s visions is to build the next generation telecommunications company. The company plans to do that by integrating the worlds of cloud computing, Web services and telecommunications. The company currently hosts a telephony infrastructure web service in the cloud.

Additionally, Twilio also announced its first major European customer, Zendesk. The customer support software provider has announced the U.K launch of Zendesk Voice, a cloud-based call centre powered by Twilio. Zendesk Voice lets users set up cloud-based call centers at a fraction of the cost of traditional set-ups.

“We’ve taken advantage of the power of Twilio to create Zendesk Voice, enabling customer service organizations to create a cloud-based call centre in minutes,” said Matt Price, vice president and general manager of EMEA at Zendesk,

Earlier this year in August, Twilio started offering developers the opportunity to use all IP communications as well as old-school phone and mobile networks. 


Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Juliana Kenny










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