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IVR - IVR: Pronexus Partners with RealityCorp
November 01, 2011

IVR: Pronexus Partners with RealityCorp

By Anil Sharma, TMCnet Contributor

Pronexus (News - Alert), the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice, has entered into a partnership with RealityCorp for IVR Testing Solution.

The pact is expected to enable VBVoice developers, testers, and quality assurance analysts to easily automate the functional testing of their IVR systems using ClinTest Voice.

ClinTest Voice, RealityCorp's automated testing platform has been utilized in a variety of IVR applications.

Officials with RealityCorp said that the state-of-the-art, user friendly ClinTest Voice platform combines test script creation, execution, and output reporting into one application.

“This partnership will present clients of Pronexus an opportunity to benefit from a union that provides the full suite of IVR development and testing software; allowing one to go-live with their IVR faster,” said Carlton Schowe, president and CEO of RealityCorp, in a statement.

Schowe said that the company’s automatically generated QA/Output documentation allows for one to listen to the exact prompt requiring review, which is recorded in real-time.

He said that the embedded .mp3 file completely eliminates the physical need to use the phone during the development, testing or QA review process.

“Designed with the eClinical industry in mind, ClinTest Voice has been tested following a comprehensive validation process to ensure quality and reliability for the high risk, regulatory environment,” said Schowe.

Gary T. Hannah, president and CEO of Pronexus said that using ClinTest, Pronexus customers can now get their solution up and running faster with objective evidence that the VBVoice solution will work optimally from the first day it is deployed.

Hannah said that VBVoice developers can now quickly and easily perform load testing and functionality testing on their IVR; thereby providing quality assurance prior to deployment.

VBVoice is a rapid application development toolkit which enables the creation of powerful, speech-enabled solutions including voice self-service, unified communications and IVR systems.

Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Juliana Kenny

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