November 16, 2011
nVoq and VXi Enhance Call Center Agent Productivity
VXi's headset technology has been combined with nVoq's SayIt service to deliver a compelling experience for the customer care agents.
nVoq provides Software-as-a-Service (SaaS (News - Alert)) solutions using the power of speech to accelerate workflow. VXi Corporation is an ISO-9001-certified manufacturer of telephone headset products.
SayIt is speech-to-text software that has the ability to improve call center agent workflow. This solution can be used alongside any Windows-based call center or desktop application to accelerate documentation across a range of scenarios.
As per the agreement between the two companies, nVoq's SayIt real-time speech-to-text service will be deployed with VXi's noise-canceling headsets and Tuffset CT switches.
This deployment meets nVoq's high standards for reliability, durability and overall product quality.
"VXi has always been focused on delivering improved productivity in the contact center and office markets through the use of high-quality telephone headsets," said Mike Ferguson, president and CEO of VXi Corporation. "We worked with nVoq to develop a collection of audio products designed to increase agent efficiency, accuracy and adoption when using SayIt. Our superior noise-cancelling headsets provide an easy-to-use, integrated experience for SayIt users."
"We are very pleased at how quickly VXi created a solution for headset equipment issues we identified in our customers' contact centers," said Charles Corfield, chief executive officer of nVoq. "The combination of VXi's headset technology with nVoq's SayIt service delivers a compelling experience for the customer care agents who can now use speech to accelerate their workflow."
Read a related article at TMCnet “nVoq in Pact with Ingram Micro (News - Alert) to Resell nVoq SayIt Voice Recognition Solution.”
Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.
Edited by Juliana Kenny