November 22, 2011
IVR: GETI Enhances Functionality of ITG's Virtual Terminal
Global eTelecom is set to further increase the functionality of ITG’s IVR Pay-by-Phone (News - Alert) virtual terminal.
IVR Technology Group (ITG), which provides intelligent voice response services and solutions, has partnered with electronic check processor and gift/loyalty card provider Global eTelecom (GETI) to this end.
GETI resellers and end user customers can now turn any telephone into their own virtual ACH payment processing terminal thanks to GETI's transaction processing technology.
The ITG, IVR Pay-by-Phone gateway offers a complete payment solution by combining this ACH capability with credit card processing.
GETI and ITG note that businesses using the Pay-by-Phone virtual terminal can easily certify PCI (News - Alert)-DSS (Payment Card Industry Data Security Standard) compliance, because the system does not store credit card data over the VoIP network.
A dedicated dial in telephone number is given to users of the system and they are given customized instruction on how to complete their electronic payments.
"This partnership with IVR Technology Group will substantially enhance payment processing options for GETI clients by integrating GETI solutions into the Pay-by-Phone virtual terminal,” said John Laurell, vice president of technical operations at GETI. "Partnering with ITG offers us the opportunity to provide our resellers and their end user customers with the ability to field customer service calls for payment processing 24 hours a day.”
All these call flows have been implemented in accordance with NACHA & GETI guidelines and businesses will not have to install any additional hardware and/or software for the purpose.
For this project, ITG is offering full support for a range of system to system interfaces including integration with existing IVR systems and customer management software.
Read a related article at TMCnet “IVR Technology Group and ICSA Announce ICSA's 2011 Annual Conference.”
Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.
Edited by Juliana Kenny