Vocantas (News - Alert), a developer of hosted and premise-based interactive voice response solutions revealed a major contract win from the International Federation of the Red Cross in Haiti. The company clarified that the IFRC has selected its IVR solution, Vocantas IVR, to reach thousands of Haitians with critical information on health, weather alerts and Red Cross services.
The contract gives the company an opportunity to play an active role in the recovery process following the devastating earthquake in 2010, according to Vocantas’ recent announcement.
The selection was based on the thorough response given by Vocantas and the proven successful solutions that Vocantas has already deployed around the world, Vocantas revealed. Vocantas IVR has been chosen after a formal Request for Information process.
Leveraging Vocantas technology, the IFRC will provide the callers with information regarding availability and registration for shelter, disease control, family planning, disaster preparedness and mental health support.
By eliminating the need for maintaining a staff for manually managing thousands of inbound calls, the solution offers a significant cost savings.
The interactive inbound call also surveys callers anonymously, to gather and analyze
information on peoples’ needs and opinions.
Initially, IFRC will conduct a survey to monitor incidents of violence in Haiti. The survey is expected to provide the IFRC Haiti with a barometer for the impact that violence is having on citizens and the general Haitian population and what can be done to improve the situation.
“The RedCross has prioritized communication and engagement with beneficiaries from the outset of the Haiti operation, believing in people’s right to information and to express themselves. The IVRsystem provided by Vocantas will be a key way for us to give Haitians a voice, ensuring their needs and opinions are represented in the recovery process. Vocantas have quickly understoodwhat we need and are designing a system that is flexible enough to respond quickly to emergencies, yet simple enough to be used by people without IT experience,” a Beneficiary Communications Delegate with the IFRC noted in a statement.
Two years back, Vocantas Inc came up with a pandemic tracking system that can help enterprises effectively address the threat of the H1N1 virus. The solution's rapid deployment allowed many organizations to reach out to entire populations immediately to deliver instructions and quickly identify any individuals who may be experiencing symptoms.
Madhubanti Rudra is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.
Edited by Juliana Kenny