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IVR - IVR: SmartAction Completes PCI DSS Certification
December 06, 2011

IVR: SmartAction Completes PCI DSS Certification

By Anuradha Shukla, TMCnet Contributor

Call automation specialist SmartAction has completed its independently-evaluated PCI (News - Alert) DSS certification. SmartAction provides hosted speech IVR services to medium to Fortune 500-sized customer service call centers.

The company notes that it has been verified by a Qualified Security Assessor that it meets all Payment Card Industry security requirements (PCI DSS 2.0) as a service provider.

"Our customers can rest assured that their data is secure with us," said Peter Voss, founder and CEO. "We are determined to provide the best service available anywhere, and this PCI certification is just another way of validating our commitment to our customers."

SmartAction claims that usage of its flagship products, Smart Call Agents has more than doubled in the past year. 

Smart Call Agents have revolutionized the self-serve interactive voice response (IVR) industry thanks to the artificial intelligence-powered system that effectively handles order processing, customer service, scheduling and billing-related calls in natural speech.

This handling is completed at a fraction of the cost of live agents and within the industry-recognized security guidelines established by PCI.

The evaluation to complete PCI DSS certification was conducted by Tevora Business Solutions, a QSA that is one of the nation's premier security consulting firms specializing in information assurance, governance and compliance services and solutions.

SmartAction was easily able to meet the most stringent requirements of PCI standards- safeguard customers' personal information, including credit card and banking information.

The company put thousands of man hours of work to ensure that each of the security requirements was adequately addressed.

Read a related article at TMCnet “McAfee (News - Alert) Launches Improved PCI Certification Service and Free Trial for Merchants.”

Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Juliana Kenny

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