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IVR - StrataGen Systems Inks Two New Contracts with MTA New York City Transit
IVR
December 08, 2011

StrataGen Systems Inks Two New Contracts with MTA New York City Transit



By Anshu Shrivastava, TMCnet Contributor

DDS Wireless International has said that its transit business unit, StrataGen Systems, has signed two contracts with MTA New York City Transit, one of which calls on the company to expand its interactive voice response system. These two contracts have a base value of $6.1 million, with options up to $6.8 million, according to company officials.


The new contracts significantly expand StrataGen's successful implementation of its ADEPT Intermodal Trip Planning application which was initially rolled out in 2010.

Matt Scheuing, president at StrataGen Systems, said that NYC Transit is an innovative client and the company is looking forward to collaborating on the delivery of these applications that not only drive efficiency but also allow NYC Transit to continue to provide an important service to their ridership.

The Intermodal Trip Planning application integrates NYC Transit’s Access-A-Ride paratransit service with its extensive fixed route system. Company officials said that this integration provides NYC Transit with operational flexibility and increased efficiencies.

Additionally, StrataGen was also awarded a related contract. This contract calls on the company to expand the functionality of NYC Transit's Paratransit IVR system -- previously awarded to StrataGen in early 2010 -- to accommodate the additional functionality of the new ITP application.

Currently, NYC Transit currently provides 27,000 trips per day via its paratransit service. It’s the largest system in North America, according to company officials.

StrataGen expects that most of the ITP and IVR contract deliverables will take place through the end of 2012. Company officials said that some portions of the projects may stretch into early 2013.

Company officials also said that minimum contracted maintenance revenue of $1.7 million over five years will start following project completion.

Earlier in August, DDS Wireless International announced that its business unit, DDS eFleet Services, signed subscription contracts for more than $600,000.


Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Juliana Kenny










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