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IVR - West Virginia Highways' IVR Technology to be Deployed with Open Roads
December 09, 2011

West Virginia Highways' IVR Technology to be Deployed with Open Roads

By Rajani Baburajan, TMCnet Contributor

Open Roads Consulting revealed recently that it has been selected by the West Virginia Division of Highways to develop, deploy, and host West Virginia's first statewide 511 traveler information system, including its interactive voice response software. 

The West Virginia 511 project is designed to help reduce congestion and increase mobility and safety by providing travelers with real-time traffic and road condition information on all major corridors across the state.  

The 511 system includes technologies such as a condition reporting system, IVR telephony system, traveler information website, and data archive management system. 

The project is carried out in partnership with LogicTree Corporation and Global-5 Communications.  The system is scheduled to be fully operational by the middle of 2012, company officials said.

The new WV511 system is developed to support the continued growth of WVDOH's ITS program.  Open Roads will be deploying its OpenCRS condition reporting and data fusion engine to pull 511 data into one location, allowing operators to distribute information to all stakeholders, both internal and public. 

The system will integrate with existing WVDOH hardware investments, such as DMS, CCTV cameras, and sensors; access real-time data from OpenTMS Enterprise the statewide Advanced Traffic Management System; and interface with stakeholder systems, such as 911/CAD data, company officials said.  

"We bring all that information into our communication hub.  While it is certainly important for our maintenance forces, it also provides information to 48 other stakeholders – for instance, the trucking industry," said Bruce Kenney, ITS State systems manager and engineer at WVDOH, in a statement.

WVDOH chose Open Roads as their preferred vendor for transportation solutions to the ever-evolving highways of West Virginia after thorough evaluation, Kenney added. “We've come a very long way in just four years and with the maturity of this technology, we can now take advantage of it."  

In a related 511 announcement, the Idaho Department of Transportation issued a notice to travelers that they have a wealth of information at their disposal to plan winter travel. Those with access to the Internet are encouraged to visit before leaving home if weather and highway conditions are concerns.

Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Juliana Kenny

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