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IVR - Voice Assist Partners with TapFactory to Integrate Voice Command Technology Capabilities
December 16, 2011

Voice Assist Partners with TapFactory to Integrate Voice Command Technology Capabilities

By Rajani Baburajan, TMCnet Contributor

Voice Assist (News - Alert), a provider of speech platform, announced its strategic partnership with TapFactory, a developer of mobile apps for the iPhone platform, to include a Voice Assist button on its TapFactory app’s software upgrade.

The software upgrade will allow clients to use voice commands to dial, e-mail, text, post to Twitter (News - Alert) or record reminders.

The arrangement will bring significant benefit to TapFactory since its customer base is growing. Currently, 300,000 people are using Contact, its speed dial program; 4,000,000 people are using Sticky Notes, its reminder program; and 20,000 people are using TweetyPop, its 3D world for Twitter.

Voice Assist will be available in Contact before Christmas with the additional apps to follow shortly thereafter, company officials said.

“Working with mobile developers like TapFactory to voice enable their existing apps fits squarely with our business model and our strategic plan,” said Michael Metcalf, Voice Assist chairman and CEO, in a statement. “Our cloud-based speech platform can be used from any phone to voice enable any app.”

For example, Apple’s SIRI, its voice-activated assistant, only works on the iPhone (News - Alert) 4S model. This left 30 + million iPhones without a voice activated assistant. SIRI requires Internet access. 

TapFactory chose to partner with Voice Assist because it works on all phones immediately and speed to market is important for them. Also, with the press of one button, consumers can call, e-mail, text or post to Twitter without pressing additional buttons.

“It’s all about having a really simple and elegant solution so users can get more done faster,” said Mark Peterson, CTO of TapFactory, in a statement. “We’re excited to work with Voice Assist to voice enable all of these apps over the coming months.”

Recently, Voice Assist and HarQen (News - Alert) announced their alliance to provide carrier-grade conference calling solution which will change the standard bridge call capabilities. They have formed an alliance to provide conference calling solution to both carrier and enterprises alike.

Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Jennifer Russell

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