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IVR - Top Retailers Rely on LivePerson's Live Chat Software: Internet Retailer Magazine
IVR
January 06, 2012

Top Retailers Rely on LivePerson's Live Chat Software: Internet Retailer Magazine



By Rajani Baburajan, TMCnet Contributor

LivePerson (News - Alert), a provider of real-time chat, voice and content solutions to improve customer experience, announced that its Web-based customer engagement solution, LP Chat, is used by 14 of the “Hot 100” e-retailers.


The findings were revealed by Internet Retailer Magazine.  The Hot 100 list is picked based on the companies’ original marketing concepts, smart new navigation methods, site designs that instantly engage the visitor and groundbreaking adaptations to new online trends.

Some of the companies using LivePerson chat solution include 1-800-Flowers.com, Bluefly and SwimOutlet.com, according to company officials.

“We are thrilled that so many of our customers are being honored for the innovative work they are doing to provide a superior customer experience,” said Robert LoCascio, founder and CEO, LivePerson, in a statement. “We're also very proud that our intelligent engagement solutions are a key part of their online and mobile strategies.”

LivePerson's LP Chat software allows retailers to have proactive, personalized chats with prospects and customers across multiple channels and screens, wherever customers can be found, including websites, social media and mobile devices, according to company officials.

The solution is found to bring significant increase in online sales - up to 20 percent, and increases in average order size of up to 35 percent. Top e-retailers use the service to support very high volumes of secure and uninterrupted interactions.

Another LivePerson customer, SwimOutlet.com, was also recognized as part of Internet Retailer's Top 10 Mobile list. These companies were ranked high because their “mobile commerce sites and apps make shopping easy and enjoyable on smartphones and tablet computers,” according to Internet Retailer.

SwimOutlet.com partnered with LivePerson to offer mobile live chat. The program allows customers to initiate and maintain a chat with an agent within their browser ­– all while continuing to shop on the site.

“There are certain situations where mobile live chat is more convenient for the shopper,” according to Alexander Sienkiewicz, chief marketing officer, SwimOutlet.com. “In a noisy environment, a phone call may not be the best way to reach customer service.”

More than 8,500 companies, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC (News - Alert), QVC and Orbitz, rely on LivePerson's platform to increase conversions and improve customer experience, according to company officials.

LivePerson just announced it has been named to the International Business Times' first annual IBT 1000 list of the world's fastest growing companies. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.



Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Jennifer Russell










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