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IVR - Data Security Protocol Critical to IVR Customers
January 09, 2012

Data Security Protocol Critical to IVR Customers

By Erin Harrison, Executive Editor, Strategic Initiatives

Data security is an important consideration in many areas of IT, including when it comes to dealing with customer information exchanged over data servers.

The structure and handling of the IVR (Interactive Voice Response) is critical not only to overall customer satisfaction, but most especially when it comes to the data security of customers’ information.

As a recent Plum Voice blog post explains, “Fail-safe data security is a vital and non-negotiable component of any business. Confidential information is often times exchanged over servers, and every company follows strict protocol to ensure that this information is transmitted and stored in the safest way possible.”

Today, the rapid exchange of technology is the accepted norm, the blog points out, with a mass amount of private and confidential information being exchanged over secure data servers thousands of times per minute every moment of the day.

Plum Voice maintains that the company adheres to the “strictest security protocols in order to ensure that our customers’ data is safely uploaded, transmitted, saved and discarded.” 

Those customers that choose to use Plum’s hosted IVR infrastructure have access to data centers across the U.S. and Europe, with telco provisioning, limitless port capacity, fault, tolerance and disaster recovery.

According to Plum, the company has also expanded its cloud infrastructure to give customers better capacity and redundancy.

“One our biggest achievements this year involved expanding and increasing our hosted IVR infrastructure,” according to the blog post. “We increased our telecommunications, web, and database cloud infrastructure in order to offer our clients maximum capacity and redundancy. In addition, we did even more to improve our failover and disaster recovery services for our customers.”

In other IVR news, TMCnet recently reported that IVR has experienced considerable growth over the last year. Much of this unprecedented growth has been driven by vendors making significant strides in developing IVR technology to meet the needs of our highly-interactive society.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

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Erin Harrison is Executive Editor, Strategic Initiatives, for TMC, where she oversees the company's strategic editorial initiatives, including the launch of several new print and online initiatives. She plays an active role in the print publications and TMCnet, covering IP communications, information technology and other related topics. To read more of Erin's articles, please visit her columnist page.

Edited by Juliana Kenny

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