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IVR - Resolvity Awarded US Patent for Innovation in Automated Speech Recognition
IVR
January 12, 2012

Resolvity Awarded US Patent for Innovation in Automated Speech Recognition



By Anil Sharma, TMCnet Contributor

Resolvity, Inc. has been awarded U.S. patent 8,086,444 for a Method and System for Grammar Relaxation for Automated Speech Recognition (ASR) systems.

Officials with Resolvity said that ASR systems take a spoken utterance as input and use a grammar to assign word sequences and interpretation of the utterance.

“This method automatically modifies grammars by adding new grammar components or reducing the importance of existing grammar components based on the analysis of the occurrence of these components in the original grammar,” said Dr. Jacek Jarmulak, Resolvity’s senior scientist and an inventor of the method, in a statement.


Dr. Jarmulak said that it is particularly powerful when concepts being recognized are organized into a hierarchy.

Mahesh Rajagopalan, co-founder & president of Resolvity said that the invention reduces the effort required for building grammars, improves recognition accuracy, and enables the automatic adaptation of dynamic grammars to the context of each interaction.

“Our clients have already achieved lower operating costs and improved performance in their speech recognition-based Interactive Voice Response systems using this method,” said Rajagopalan.

Resolvity’s cloud-based IVR solutions help companies save money and enhance customer satisfaction by automating a wide variety of customer support calls.

Resolvity solutions range from simple touchtone IVR to sophisticated speech-enabled applications for call-routing, customer care, technical and product support.

Back in August 2011, Resolvity announced that its On-Demand Speech Application Platform has received the Speech Technology Excellence Award for 2011 presented by TMC’s (News - Alert) Customer Interaction Solutions magazine, a leading publication covering CRM and call centers for over 29 years.

The award is in recognition of the Platform’s ability to deliver a wide range of advanced speech recognition based IVR applications.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.


Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Juliana Kenny










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