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IVR - Varolii Receives CIS 2011 Speech Technology Excellence Award from TMC
January 19, 2012

Varolii Receives CIS 2011 Speech Technology Excellence Award from TMC

By Nathesh, TMCnet Contributor

The Varolii Progressive Engagement suite has been recognized with the Customer Interaction Solutions 2011 Speech Technology Excellence Award by Technology Marketing Corporation (TMC (News - Alert)), a global integrated media company.

Companies that deliver solutions for enhancing speech apps and at the same time help users have an edge in the competitive market were honored for the second consecutive year by TMC with the CIS 2011 Speech Technology Excellence Award. The solution was demonstrated to the editors of Customer Interaction Solutions magazine and proved that Varolii is both innovative and a leader in the speech technology industry.

Rich Tehrani (News - Alert), CEO of TMC, acknowledged that Varolii's Progressive Engagement suite has proven its superior capabilities and has ultimately improved the bottom line for its customers.

The Varolii Progressive Engagement Suite was designed to serve the needs of disease management and wellness programs to enroll more patients and to provide cost-efficient outreach for condition management and care considerations. For a healthcare organization, the suite offers a combination of efficiency and effectiveness, with low marginal cost and scalability, to deliver similar or better response rates than the intervention by live clinical support representatives.

Some of the benefits and features of the Progressive Engagement suite are: program optimizations; faster time to market by deploying multiple treatments in a single package; the ability to improve enrollment rates; the ability to increase satisfaction and optimize use of call center resources and engagement specialists; the ability to enhance productivity and program ROI; and more.

Officials with Varolii noted that winning this award for two consecutive years validates Varolii's commitment to helping businesses improve customer and patient interactions.

The single largest cause of preventable morbidity is lack of patient adherence to prescribed therapies and recommended self-care. Disease management and wellness programs can positively influence behavior and increase adherence but only if members stay active in the programs.

They added that voice interaction is the most pervasive channel for reaching all patients and members and most persuasive in getting them to take action. It is crucial for healthcare organizations to make sure these voice messages are engaging, natural-sounding and seamless.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration click here.

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Nathesh is a contributing editor for TMCnet. To read more of Nathesh's articles, please visit his columnist page.

Edited by Rich Steeves

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