January 24, 2012
Indosoft Boosts Dialer Based Outbound IVR Applications
By Anuradha Shukla, TMCnet Contributor
Indosoft (News - Alert) has released AMD and Voicemail Beep Tone recognition functions within its Dialplan Builder providing an effective method for determining if an outbound call has been connected to a live person or an automated recording system.
Indosoft is the developer of Q-Suite, a popular Contact Center Software Suite for Asterisk (News - Alert). The company notes that this strategic announcement combines Q-Suite’s outbound Dialer and powerful IVR capabilities.
This combination provides Q-Suite with a simple mechanism for launching voice broadcasting and notification services, according to a release.
The release of new functions also allows businesses setting up Asterisk based contact center operations using Q-Suite to quickly deploy and run well managed outbound IVR notification services as a part of their customer contact operations.
Elaborating further on Q-Suite Indosoft says that this solution allows businesses to set up list based outbound Notification Services.
Thanks to this capability, Call Center program managers can schedule and efficiently manage these campaigns through Q-Suite's contact center list management tools.
Q-Suite also includes Campaign and List Management features that help business to optimize the performance of outbound IVR notification campaigns.
"The implementation of Asterisk Speech Recognition API through UniMRCP makes available powerful speech recognition functionality provided by well established Speech Recognition Engines. The Dialplan Builder and the Dialer driven contact management system within Q-Suite allows quick execution of powerful outbound IVR campaigns," said Gabe Bourque, CEO at Indosoft. "Customer contact operations using Q-Suite can unleash impressive IVR applications with the availability of powerful speech recognition functions within the Dialplan Builder. Such out-of-the-box tools within Q-Suite's call center software empower contact center operations immensely."
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Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.
Edited by Juliana Kenny
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