IVR application development and IVR cloud computing solutions provider Acclaim Telecom Services has added SMS Smart Notifications to its hosting offerings to tap over 290 million cell phone subscribers in the United States.
Aimed at enhancing customer service experiences, Acclaim Telecom Services’ SMS notifications with collaborative responses will assist customers who want to make payments, reset pins, obtain account balance information, and any other routine request.
Acclaim Telecom Services is tapping a big market opportunity as the present cell phone subscriber base of more than 290 million, representing approximately 91 percent of the population, is set to grow.
SMS messaging is one of the finest methods to connect with friends and businesses across the globe. The company’s Intelligent SMS notifications represent a suitable and cost effective means of communicating with customers and employees, according to a press release from Acclaim Telecom Services that offers cost-effective IVR solutions and cloud based telephony services.
“Smart SMS Messaging can assist any business in improving customer communications” said James Davis, president of Acclaim Telecom Services, in a statement. “With collaborative texting, anyone can conduct automated transactions thereby freeing up expensive live agents, IVR and PBX (News - Alert) resources.”
Founded in 1993, Acclaim Telecom’s 18 years of industry experience is assisting the company to promote Cloud Computing based SMS messaging, one of the cost effective methods to improve customer service operations.
SMS messaging is a cost effective method because it operates on a different network than voice calls. It is effective especially during emergency notifications, bulk announcements, financial transaction alerts and confirmations, and healthcare reminders.
Allowing large volumes of communication in a cost efficient manner, SMS users can ensure that generic data pushes will be delivered regardless of voice network congestion.
Recently, Acclaim Telecom Services announced it received certification of Payment Card Industry Data Security Standard (PCI (News - Alert)-DSS) for service providers. The PCI-DSS certification is part of an ongoing enhancement process to the Acclaim IVR/Telecom hosted solutions and cloud computing offerings.
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Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Juliana Kenny