West Interactive (News - Alert), a provider of contact center solutions, has launched Holly Voice Platform 6.0, a major upgrade to its carrier grade Interactive Voice Response (IVR) software.
“We are excited to launch the new Holly Voice Platform 6.0 release,” said Skip Hanson, president of West Interactive, in a statement.
“This is another step in our commitment to delivering best-in-class contact center solutions for on-premise, as well as hosted contact center solutions,” said Hanson.
Holly 6.0 delivers customer-driven benefits and supports West Interactive’s continued technology investment, benefiting both the company’s hosted and on-premise solutions.
Officials with West Interactive said that the new release offers more efficient data logging, an improved management console and higher port density per server.
Company officials pointed out that these new features not only provide greater scalability for system capacity to accommodate today’s largest deployments, but they also scale down efficiently to handle the more modest needs of small and medium-size enterprises.
Holly 6.0 also includes a broad array of enhancements that can assist developers with building more powerful applications.
In July, TMCnet reported that a managed service offering from West Interactive simplifies the design, installation and operation of premise-based IVR systems.
West Interactive, a provider of hosted and managed automated customer contact solutions, notes that this managed service solution allows enterprises to use its existing onsite telephony infrastructure. This offering will ultimately reduce costs while keeping the IVR platform current and VXML certified.
The company points out that a managed on-premise deployment enables enterprises to leverage their own investments such as servers, data networking and telephony termination installed in their own facilities.
In addition to designing and managing the client’s applications, West provides infrastructure support, maintenance and monitoring capabilities. All these initiatives can significantly cut down the expenses required for companies to address customer service requirements.
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Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.
Edited by Jamie Epstein