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IVR - Blue Grass Energy's 'Beat the Peak' Program Enhanced with TextPower
IVR
February 03, 2012

Blue Grass Energy's 'Beat the Peak' Program Enhanced with TextPower



By Carolyn J Dawson, TMCnet Contributor

TextPower recently announced that Blue Grass Energy has added TextPower's SMS-based messaging service as part of their offerings to their customers, in order to provide them with alerts in real time. Blue Grass Energy has included this new service of real-time alerts as part of the cooperative's “Beat the Peak” program.


In a release, Mark Nielsen, TextPower's co-founder and executive chairman said, “We're delighted to add Blue Grass Energy to our growing list of utility clients who see text messaging as a great way to communicate vital information rapidly to a large installed base of customers. By integrating our text messaging platform with Milsoft's IVR system, Blue Grass Energy is able to easily reach their customers immediately, while significantly improving customer service.”

He added, “We're working with Blue Grass Energy to get the word out about how to get their customers to sign up for this service. Blue Grass Energy is a leader in using new technology to improve service levels for their members, and is recognized by others in the industry for their forward thinking business tactics.”

Blue Grass Energy selected TextPower due to the company’s strong reputation for high-quality service in the utility industry as well as the ability to take care of “Mission-Critical” applications.

Ken Cooper, Blue Grass Energy's manager of Information Technology said, “TextPower came up with an innovative plan to integrate its text messaging system with our Interactive Voice Response (IVR) system from Milsoft. TextPower's proven track record in the utility industry combined with its responsiveness in meeting our needs made them the natural choice for a communications partner.”

The program alerts customers instantly at peak usage periods and promotes turning off of unwanted lights as well as adjusting thermostats during high usage. This will enable Blue Grass Energy to bring down the cost of power during periods of high demand and reduce the strain on the power grid.

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Carolyn John is a Contributor to TMCnet. To read more of her articles, please columnist page.

Edited by Jennifer Russell










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