February 11, 2012
TMCnet's IVR Week in Review
By David Sims, TMCnet Contributing Editor
Looking at some of the top IVR stories of the past week, TMC (News - Alert) noted that Yellowstone National Park has several geothermal areas of the park including geyser basins, as well as hot springs and mud pots. The Norris Geyser Basin was able to decode volcano’s messages to Phil Dawson, a geophysicist with the U.S. Geological Survey in California, using voice recognition software that he customized.
Scientists and researchers have been measuring the activity in the park for years estimating anywhere between 200 and 250 geysers eruptions in Yellowstone each year making it the place with the highest concentration of active geysers in the world. However, the main problem has always been prevention.
Dawson said that he was researching and working with voice recognition software when he realized that it could be used to help with seismic activity. Dawson worked together with Carmen Benitez, a Spanish researcher, to decode the messages from the geysers in hopes to learning something new.
TMC also had the news that demand IVR and speech recognition provider Resolvity, Inc. launched a cloud telephony product called VoiceGain, aimed at small to medium-sized businesses in India.
Company officials said Resolvity is bringing its U.S.-based IVR platform to the Indian market to allow call centers to deploy its cloud telephony and hosted IVR technologies.
“Resolvity’s cloud speech IVR platform processes over 60 million inbound and outbound customer calls annually for Fortune 1000 companies in the U.S.,” Arun Santhebennur, co-founder and CEO of Resolvity, said. “We are now bringing the same scalable technology platform and years of expertise in state-of-the-art cloud telephony and hosted IVR solutions to the Indian SME market.”
TMC also reported Evi, a $0.99 iPhone (News - Alert) app, is a sort-of Siri clone designed for people who don’t have the iPhone 4S and want a Siri-like voice control experience. Evi is strictly an information gatherer, grabbing information from the Internet or providing links as answer to questions you ask. The questions can either be spoken to Evi or manually typed.
“The idea behind Evi is that asking naturally for information and getting a concise response back from a friendly system is a better user experience than guessing keywords and browsing links,” said company founder and CEO William Tunstall-Pedoe.
Evi is powered by Nuance (News - Alert) Communications’ technology, which is reported to be the very same technology behind the ever-so-famous Siri application on the iPhone. Taking speech and turning it into text is tough, so is natural language text and understanding what the user means. Evi knows almost a billion “facts” and integrates with a lot of other applications to help provide answers to users questions.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
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