March 07, 2012
Medical Professionals Can Take Advantage of IVR Technology
Medical professionals have always found interactive voice response technology (IVR) more beneficial than tedious note taking. This speech-recognition software makes it easier to transcribe dictation without the hassle of point-and-click templates that traditionally were used for electronic health records of patients. However, for record keeping to serve as a true benefit to patients and the physicians, there is a much needed format for data structure, according to this Information Week report.
Many IVR providers are already working to implement steps to make this process easier. This is done with a natural imbedded language processing software solution into the IVR products.Vendors like eClinicalWorks, Allscripts and Greenway are already taking IVR in the right direction. Each company is combining IVR and other voice recognition software with NLP and electronic heath records.
Taking it a step further, Allscripts is working with subsidiary provider Medquist in establishing a cloud formulated IVR application. When it comes to providing ambulatory care, Allscripts already has programs like Dragon through IVR programs of Nuance Communications (News - Alert). By integrating M*Modal’s specific software into other electronic health records software like Sunrise, the two companies can focus on better IVR solutions.
M*Modal works like any other IVR in that it converts the physicians voice into text and does so in a way that it fits into electronic health record’s templates. M*Modal’s chairman and chief executive officer, Vern Davenport, says that this IVR application is an effective way to place problems, medications and procedures in the appropriate fields.
As more IVR solutions make the move to the cloud, users are learning that there are numerous rewards. Cloud-based offerings are not limited to computer devices and applications are available to all physicians who use it and can learn from all of them.
This particular action makes M*Modal better than most as it can continue to evolve and better its application availability. Applications that were previously limited to extracting coded data from free text are no longer the case.The iPad is an increasingly popular tool in the medical office, yet it still has a few limitations when interacting with specific platforms, such as eClinicalWorks, a new native version of electronic health records.
To address this challenge, the vendor is unveiling the cloud-based solution. It is also releasing Scribe, another IVR product that utilizes natural language processing to ensure physicians have the best software to code their documents. NLP will also play a role in eClinicalWorks IVR programs due to the limitations of the iPad.
The company will also take advantage of Dragon IVR to extract the information from the transcribed dictation – another example of collaboration to advance customer benefits.The end result is always about work flow and how medical professionals use IVR technology in their daily schedules. Structuring dictation into a superior electronic health records template will make streamlining the process that much more efficient.
Edited by Juliana Kenny
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