March 17, 2012
TMCnet IVR Week in Review
By Ed Silverstein, TMCnet Contributor
It was a busy week in the IVR sector. Here are some of the major stories from TMCnet.
Gold Systems (News - Alert) is producing a new series of 11 videos on Microsoft (News - Alert) Lync and Vonetix 7 Voice (V7V), which is the latest release in a series of Unified Communications software products. The videos and demonstrations of Vonetix 7 Voice solutions will be showcased at Enterprise Connect (News - Alert). Gold Systems specializes in self-service customer communications using Interactive Voice Response (IVR) solutions.
TMCnet also reports that Vangard Voice Systems, in partnership with BellHawk Systems Corporation (BellHawk), is offering voice-directed productivity enhancements to cloud-based warehouse, manufacturing and supply chain management solutions. BellHawk's combination of web-mobile barcode and RFID operations tracking technology with Vangard's mobile and cloud-compliant voice solution will offer hands-free, voice productivity to mid-sized industrial organizations such as manufacturers and food processors.
In another story, Plum Voice explains that a restaurant is similar to IVR. TMCnet’s Susan J. Campbell said Plum Voice, an automated telephony solution, likes to explain its IVR system in the context of a restaurant experience.
The components of a restaurant start with a menu. You relay your preference to a waiter who takes it to the kitchen and submits the order to the cook. The cook takes the ingredients out of pantry and prepares the meal. Plum’s IVR platform is the menu. The call flow application server is the waiter. The business logic server is the cook, and the pantry is the data storage device.
In still another story, Apogee Interactive, a provider of online energy solutions to utilities, has partnered Flint Energies' Interactive Voice Response (IVR) with Apogee's new Interactive Text Response (ITR). Recently, executives from both companies spoke on the combined solution at the National Rural Electric Cooperative Association's 2012 TechAdvantage Conference.
And in an additional article, Global Industry Analysts (GIA) projects that the global speech technology market will reach $31.3 billion by 2017. Speech technology, according to GIA, is one of the few industries that showed resilience during the recession.
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