March 22, 2012
Radish Announces ChoiceView 2.0
By David Delony, Contributing Writer
Radish Systems (News - Alert) has just announced version 2.0 of its ChoiceView software.
“We’ve been listening to our customers who want very specific solutions that best serve their mobile callers,” said Tom Colamonico, Radish Vice President of Sales. “Smart mobile callers expect and demand communications that are fast and easy at seamlessly combining visual and audio information. Radish offers unique solutions for our contact center customers, from small businesses to large enterprises, and continues to improve our products using feedback from our customers.”
Prospective buyers can get in touch with him for what he calls a “Now I see what you’re talking about!” demo.
Choiceview takes customer service into the mobile age, letting agents send pictures and video to customers using any phone in order to help solve their problems.
The new version offers the ability to send images and video while simultaneously chatting with customers. Customer service reps can also automatically “pop,” or establish sessions using Automatic Number Identification (ANI) numbers. If the ANI number can’t be found, reps can still manually search for customer information with the improved search function.
For added security, information sent by the representative is encrypted.
Reps can also save and access local files on their desktop, as well as save customer sessions locally on their systems for later access in addition to the company’s CRM (Customer Relationship Management) databases.
ChoiceView 2.0 is also available in a version that reduced the footprint a rep’s desktop.
Radish holds that the enhancements improve key contact center metrics, especially important in call centers that need to send lots of visual data and need to have ongoing contact with their customers.
“Radish Systems offers ChoiceView as a unique solution for contact center customers to improve mobile communications,” said Ted Baker, Presidio Vice President of Healthcare Solutions. “We have worked together to bring about some important new features, such as integrating to the Cisco (News - Alert) UCCX to help sales and service reps identify the caller and greet them in a more personal manner. Sending local files instantly to the mobile caller and saving the call history locally make ChoiceView a true value-add technology for our clients.”
Edited by Braden Becker
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