As voice recognition grows in popularity with smartphone applications and other devices, the State of Delaware announced they chose which company will host a premise-based Interactive Voice Response (IVR) system.

DiRAD, a voice solution provider, was awarded a multiyear contract to host IVR systems in schools, state agencies, municipalities and counties. The company will provide custom telephony as well as messaging, MMS, SMS, web and mobile applications. Each will cater to a corresponding agency to make communication more effective and efficient.

“Once again, we’ve been awarded a statewide IVR contract,” John Michne, DiRAD General Manager, said in a press release. “We make it clear that we bring enormous value, government experience and the technical expertise required to serve the public sector.”

IVR systems are important to any institution because they open the doors to different modes of communication. Files are easier to access, while information is accessible with just a few words and phrases. Most importantly, it is an easier way to organize large numbers of contacts.

DiRAD will provide a variety of services to Delaware as well, including inbound and outbound telephone applications and notification systems. Mobile applications can also install on the phones of state workers seeking efficiency at work. This is not the first contract for the company who also holds over 70 contracts for IVR and other voice solution programs.

DiRAD won the same contract in New Jersey for the first time last month. “We’re very pleased to add New Jersey to our growing list of government clientele,” Michne said, sharing his excitement in a statement. 

It’s not just about developing the software, he said, but also about getting to know the agencies and what they need for communication.