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IVR - TMCnet IVR Week in Review
April 21, 2012

TMCnet IVR Week in Review

By Ed Silverstein, TMCnet Contributor

It was a busy week in the IVR sector. Here are some of the major stories from TMCnet.

DTP Sales and Service – a provider of transcription, dictation, IVR, and speech recognition – is now offering Dragon Medical Practice Edition, the speech-recognition software from Nuance. It is designed for small medical practices migrating to Electronic Health Records (EHRs).

In another story, Interactive Voice Response (IVR) developers have introduced products designed to make doctors more efficient. By giving them the tools needed to input their information more thoroughly and quickly, more time is left to devote to patient care and communication. USA Today reports that new advancements are emerging through the combination of this technology with electronic medical record (EMR) systems. Nuance (News - Alert) has come up with a new product line that will allow doctors to combine their IVR with their EMR.

It was also reported that Entrada and NextGen (News - Alert)  Healthcare have partnered to link their technologies to help physicians speak directly into smartphones or tablets and have the words instantly recognized and saved. The Entrada application automates and edits the text conversion, then inserts the finished work directly into individual narrative text fields within NextGen Healthcare templates.

In another report, Intercity Transit, of Olympia, Wash., announced the launch of a new customer Web portal and RouteMatch Software’s IVR technology.  New features include online scheduling, trip management, automated notifications and communications to transit riders. Intercity Transit serves Lacey, Olympia, Tumwater and Yelm, Washington, an area of approximately 94 square miles.

And TMCnet’s Jacqueline Lee reports that 3Cinteractive, a provider of cloud-based enterprise mobile solutions, has acquired Safi Systems, an Oregon-based private software company. The acquisition lets 3Ci better deploy mobile workflows that integrate directly with IVR, email and social channels.

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