IVR Technology Group, a provider of intelligent voice response services, has integrated Mercury tokenization for secure payments by phone.
The company connects industries using automated call center technologies with applications to streamline operations.
“A big concern for mail order/telephone order, or MOTO, is accepting credit card payments in compliance with the payment card industry data security standard,” said Mike Byrne, C.E.O, IVR Technology Group, in a statement.
Byrne said that in traditional operations, a customer service agent takes the credit card data over the telephone, enters it into the MOTO system, and processes the authorization.
Both voice over internet protocol (V.O.I.P.) and MOTO systems are within the scope of the Payment Card Industry (PCI (News - Alert)) standards for handling sensitive card data, Byrne added.
“Our new solution automates pay-by-phone credit card transactions, using Mercury tokenization technology to protect credit card data according to PCI standards,” he said.
Officials with Mercury said that MToken, Mercury’s proprietary tokenization technology, replaces sensitive card data with non-sensitive reference data for long term data storage.
Company officials pointed out that the token can then be used to perform future transactions for the same credit card without needing to store sensitive card data in the system.
“MToken facilitates such key features as recurring billing, card-not-present voids and returns, and incidental expenses, while simplifying PCI compliance for end users,” said Baird Kleinsmith, director of developer partnerships at Mercury.
Mercury Payment Systems is one of the fastest-growing payment processing companies in North America.
Mercury partners with point-of-sale (POS) developers and resellers in a unique business model to provide merchants with integrated payment solutions. Their processing platform is integrated and available for free in hundreds of POS systems.
TMCnet in December reported that IVR Technology Group has launched MDCall Lite, a streamed line version of its after-hours automated answering system.
Company officials said that the new product was developed to serve smaller doctor practices that required less features and options.
Edited by Juliana Kenny