May 07, 2012
Cyara Solutions Expands IVR Testing Facilities
Cyara Solutions (News - Alert), which provides solutions for testing, monitoring and simulation of interactive voice response (IVRs) and contact center systems and applications, is announcing the expansion of its testing capacity. The company has added another U.S. data center located in Sunnyvale, California.
While the IVR is one of the most widely used contact center technologies, it's sometimes one of the most contentious. Designed properly, it can help route calls, allow customers to find their own information or perform simple operations without the help of an agent, and even help during outbound campaigns. Designed improperly, and it becomes every customer's worst nightmare. This is where testing is so critical.
Cyara Solution Suite provides a complete suite of products for testing, monitoring and simulation of contact center infrastructure and applications including IVRs, IP telephony, SIP deployments, PBXs, reporting, routing, call recording, desktop and CTI (News - Alert) – from initial deployment through subsequent modifications – fine tuning ongoing operations in production to ensure exemplary system operation and customer experience.
“This recent data center expansion was the next logical step in response to our growing customer base in North America,” said Alok Kulkarni (News - Alert), CEO of Cyara, in a press release. “A U.S. data center means we can now serve our North American-based customers more cost effectively, and can use that capacity globally when we need to scale for our larger customers.”
With the addition of the Sunnyvale, California location, the company now has testing centers in London, England and Sydney, Australia. The company emphasizes the benefits to customers of local serviceability, which translates into lower operational costs for customers.
Edited by Brooke Neuman