May 10, 2012
Datatel Communications Inc Adds Integrated Customer Satisfaction Survey to IVR Telephone Payments as a Service
Datatel Communications , a company that specializes in PCI (News - Alert) compliant IVR Telephone Payment solutions, recently unveiled its new IVR customer satisfaction survey capabilities. This service is an addition to its existing PCI compliant IVR Telephone Payments As A Service for call centers.
Businesses and call centers that wish to securely process credit card payments and services over the telephone, without a live agent present, can benefit from the Datatel’s new service. Because the IVR survey is seamlessly integrated into the IVR payment process, Datatel’s clients will be able to measure customer satisfaction immediately after a payment is submitted.
As a part of the complete telephone payment process, clients can securely collect credit card payments and scope customer satisfaction all during one call.
Datatel offers its client a full set of survey questions which speeds up the process, while clients have the ability to control the payment integration process. These capabilities will help reduce clients’ efforts, by already implementing an existing survey, costs, and time.
"By combining IVR Credit Card payments over the telephone and customer satisfaction IVR surveys, businesses and call centers can accomplish two critical business objectives, meet payment card industry security requirements (PCI-DSS) and measure customer satisfaction in one single customer touchpoint" stated Barnard Crespi, Co-CEO of Datatel. Adding, "Customers, who are using the combined functionality, are experiencing a higher survey participation rate than other post call survey methods."
Datatel helps businesses and call center obey with PCI regulations by eliminating the treatment of important, sensitive credit card information by customer services agents. Its IVR services are used by businesses and call centers to operate a diverse set of customer relations over the telephone.
Edited by Juliana Kenny