May 10, 2012
IVR: Philips Speech Processing in Pact with Vertex
Philips (News - Alert) Speech Processing, a provider of digital dictation, transcription, IVR and voice workflow solutions, announced it is partnering with Vertex (News - Alert) Solutions Corporation, an IT solutions provider for the law industry, to provide clients and prospects with advanced voice productivity solutions.
"At Philips, we are very enthusiastic about this opportunity and our new partnership with Vertex," said Peter Sorrento, sales director at Philips Speech Processing North America, in a statement. "Our companies' shared commitment to providing customers and prospects with industry leading products will make this partnership very successful."
The partnership intends to offer highly professional services and support for integrating voice workflow solutions into law firm IT environments. These solutions will be supported by Vertex's specialization in implementing and supporting IT solutions through technical engineers.
The partnership leverages the expertise of Philips SpeechExec Enterprise voice workflow software and dictation hardware. It establishes a unique value proposition of Vertex and Philips in the marketplace. Further, the partnership gives them highly professional services supported by industry’s best dictation companies having expertise in the field of voice technology.
Tyler Sanders, founder and CEO of Vertex Solutions Corporations, said, "Vertex's vision is to bring affordable, reliable outsourced IT solutions to small and medium sized law firms where demand for more sophisticated technology solutions is growing. We deliver the right IT solutions, on-time and on-budget, and our collaboration with Philips adds to our level of service in the products we offer."
IVR is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.
In a related development in the industry, IVR Technology Group, a provider of intelligent voice response services, has integrated Mercury tokenization for secure payments by phone, to connect industries using automated call center technologies with applications to streamline operations.
Edited by Juliana Kenny