May 18, 2012
Karnataka to Release SSLC Results for 2012 on IVR System
By Steve Anderson, Contributing TMCnet Writer
IVR--Interactive Voice Response--systems, sometimes referred to as automated attendants, are growing in popularity all over the planet. One new use of said services comes from Bangalore, where students wanting to know the results of their SSLC testing will be able to access said results via an IVR system with just one phone call, according to recent information released from Bharat Sanchar Nigam Limited.
The Indian education system refers to the SSLC--the Secondary School Leaving Certificate--as some may refer to a high school diploma. Essentially, an SSLC is issued when a final examination is taken by students in the Indian secondary school system, and when said certificate is acquired, the student is considered to have successfully completed basic education levels.
The SSLC is regarded as one of the most vital tests a student can take, so rapid access to the results are of primary importance to the students in the system. Thus, linking them to an IVR allows that access not only for landline customers, but also for CDMA and mobile users as well. They'll be able to dial one number--1255225--from anywhere in the state of Karnataka and get their results.
Early response to the measure is mixed, with some finding the costs egregious, but many simply wanting the results to this vital test by whatever measures are available. It's not hard to see why some would believe they're being gouged for such an issue, especially if there are no other methods of obtaining the results without a for-pay phone call, but then there's always something to be said for the value of convenience. And IVRs have been gaining in popularity throughout the medical and legal sectors of India.
It's entirely possible that more schools may well adopt this approach in the future, especially where students are concerned, as more public schools face crippling budget shortfalls and terrible choices regarding programs to cut and staff to remove. The human cost of budget issues is not one to easily discount, and so, turning to such a system is sensible, if likely to enrage many taxpaying parents who believe they already support the schools with ever-increasing tax burdens.
Still, for those Indian students--and Indian parents--craving results of the SSLC testing, they will be able to get them faster than ever thanks to the use of an IVR menu.
Edited by Brooke Neuman
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