May 19, 2012
TMCnet IVR Week in Review
By Ed Silverstein, TMCnet Contributor
It was a busy week in the IVR sector. Here are some of the major stories from TMCnet.
Servion Global Solutions and Citibank NA Singapore won the best Call Center Project at the Asian Banker Summit. They got the recognition for centrally administering and managing an “IVR technology framework for Citibank customers.” They competed against 45 different financial institutions from 14 different countries around the Asia-Pacific region, as well as the Gulf region.
In another story, Interactive Voice Response systems (IVR), are finding increasing use worldwide, such as in education applications. In Bangalore, India, for example, students who want to see SSLC test results will be able to access them through an IVR system with just one phone call, according to Bharat Sanchar Nigam Limited. The SSLC (the Secondary School Leaving Certificate) is similar to a high school diploma, and is issued in India when students complete a final exam.
In another article from TMCnet, Nuance Communications, which provides IVR and other speech recognition solutions, is seeing more customers in India. One field in which they are being used is legal services. Nuance’s (News - Alert) Dragon NaturallySpeaking software is being employed by some courts as a way to transcribe documents via a voice recognition system.
It was additionally reported that DialMyCalls.com has launched a new version of a free Android (News - Alert) application for its voice broadcasting service. The new version, 1.0.6, fixes some minor bugs in which users had seen crashes. The new version is also easier to use. It can also refresh the "contacts" and "recordings" tab, too.
And Potter Voice Technologies, a provider of Interactive Voice Response (IVR) technologies, has filed a patent infringement lawsuit against Apple, Google (News - Alert), and other cell phone manufacturers and technology companies. The lawsuit relates to technology used in Apple's Siri and other electronic products that rely on voice commands to control computer functions, according to news reports.
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