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IVR - Datatel Expands Payment Solutions in the Cloud
May 30, 2012

Datatel Expands Payment Solutions in the Cloud

By Allison Boccamazzo, TMCnet Web Editor

Datatel Communications, Inc., a company specializing in delivering a complete suite of IVR telephone payment solutions in the cloud, revealed Monday that it plans to expand its relationships with credit card payment gateways with the intent of providing more choices to its growing client-base.

The company, who focuses on developing PCI (News - Alert) compliant IVR payment solutions in the cloud by removing the handling of sensitive credit card information by sales, service delivery, customer service agents, and in-house self service IVRs, added new payment gateway options where its customers can now use their existing merchant accounts, reduce implementation costs, and accelerate time to market when implementing IVR credit card payments for products and services.

Already servicing major processors in the U.S. and Canada, the company’s new initiative will aim to allow clients to use their existing payment gateway relationships, essentially minimizing clients’ effort when adding IVR credit card payments to existing payment methods. In addition, Datatel assists businesses in handling specific payment card industry security requirements (PCI-DSS), by offering a simple IVR credit card processing solution in the cloud to offload the collection and transmission of sensitive credit card information collection from live agents. If agents don’t work 24/7, no worries; businesses can extend telephone self-service payment options to its customers.

So let’s cut the chase: what are the serious benefits? By implementing this new IVR payment solution, businesses can significantly reduce costs, and cut down the time it takes to install the IVR credit card processing templates (which, mind you, are designed specifically by industry). By making room for more payment gateway choices also means quicker and less expensive implementations, according to Barnard Crespi, Co-CEO, Datatel.

“Having pre-existing credit card payment gateway connectivity options reduces the complexity of implementing telephone payments, as custom integration can be avoided,” Crespi added.

Edited by Jamie Epstein

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