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IVR - Central Board of Secondary Education Incorporates IVR System into Counseling Sessions
June 04, 2012

Central Board of Secondary Education Incorporates IVR System into Counseling Sessions

By Allison Boccamazzo, TMCnet Web Editor

India’s Central Board of Secondary Education (CBSE) will be using IVRS in its post-result counseling sessions, continuing through June 7, in an attempt to help students and parents overcome post-results stress and anxiety.

Counseling is an outreach program designed to reflect the heterogeneity and geography of the student population, and is now implementing methods such as interactive voice response systems and the CBSE website, in hopes of reaching out to the maximum number of examinees.

This helpline service, anticipated to help and motivate students in answering their post-results queries, will be active between 8 AM and midnight.

“CBSE's tele-counseling is offered by 50 experts, including principals, trained counsellors from CBSE-affiliated government and private schools and a few psychologists,” said Chairman of CBSE Vineet Joshi. “Around ten counselors from outside India, including Japan, Kuwait, Doha-Qatar and Saudi Arabia UAE Khobar, are also participating in this program. It is a voluntary, free of cost service provided by the participants.”

Additionally introduced to help make the process easier and more readily available to students, the toll free number (1800 180 3456) will serve as an essential component of CBSE helpline service. Students can dial this toll free number from anywhere in the country and immediately get in touch with an operator for general queries related to results, or with counselors for one-on-one telephonic counseling sessions, as long as it’s anywhere between their operating hours.

CBSE has even arranged counseling services for physically and emotionally challenged children in order to address their needs and anxiety.

This will inevitably transform modernday techniques used to help students and children everywhere, and help them cope with post-result related anxiety. More techniques to cope with post-result related anxiety are provided at the CBSE website by clicking on the icon “Helpline.”

Edited by Braden Becker

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