Plum Voice is making new marks on the communications technology industry with its latest groundbreaking QuickFuse platform. In order to accommodate the varying needs of enterprises, the platform now offers advanced features and service level agreements which have been available in Plum Voice’s VoiceXML (News - Alert) and survey IVR offerings for quite some time.
New features added by Plum involve enhanced reporting, disaster recovery, a 100 percent uptime guarantee, increased capacity in Plum’s U.S. and international data centers, and a number of professional service offerings and new price plans with tiered rates aimed at high-volume customers. Additionally, international organizations can enjoy Plum’s phone numbers in 65 countries, as well as support for speech recognition and text-to-speech in 30 languages.
Plum Voice CEO, Andy Kuan stated in a press release, “Enterprises need 100 percent uptime, global capability, tiered rates and the ability to manage global communications with a single platform…while QuickFuse was always ideal for small- and medium-sized organizations with a DIY attitude, it’s now ideal for enterprises as well.”
QuickFuse, a one-of-a-kind voice application editor and platform, serves as a rapid application development tool for automating phone calls, messaging and alerts, call routing, and advanced IVR applications with speech recognition. It achieves this in only a matter of minutes by using a visual editor and library of common phone application functions.
One company looking for an easily-maintainable solution, which has implemented QuickFuse’s cloud-hosted model and visual interface, is Vancouver-based, mobile social entertainment provider airG, which specializes in offering features like chat, games, and entertainment to over 55 million users across the globe.
Sandy Sethi, airG enterprise business analyst, commented, “We evaluated several IVRs before selecting Plum Voice’s QuickFuse solution. QuickFuse gave us the combination of toll-free hosting, detailed reporting and global reach that we required.”
Not only this, but QuickFuse was also able to enhance the company’s overall customer service. “Before we implemented an IVR, we were forwarding calls directly to a call center,” Sethi added. “We needed to put a solution in place that would reduce the number of calls to our call center while maintaining top-notch customer care.”
Edited by Brooke Neuman