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IVR - Adaptive Learning Possible with IVR
IVR
June 26, 2012

Adaptive Learning Possible with IVR



By Susan J. Campbell, TMCnet Contributing Editor

Once again, developers are thinking outside the box. For years, Plum has utilized the VoiceXML (News - Alert) technology to operate their IVR systems, which makes for efficient communication between the computer and the user. Now VoiceXML is moving away from the traditional IVR solution and into to other applications, including educational projects.



With the unveiling of a new adaptive learning tool, which enables students to learn via the Internet from their professors, speech recognition software is truly showcased for all of its adaptive qualities. Together, IVR and VoiceXML solutions break through the barrier of created classrooms for the 21st century, according to this Plum blog.

The teaching program is able to take advantage of the same technology Plum has been using to give callers the ability to interact using their voice alone. This expansion into the educational sector using IVR solutions gives users who may not be able to use a keyboard or even a mouse. Reading the words of a lesson plan on a computer screen may also prove difficult. 

The task of creating a solution that betters the way communication is exchanged between, for instance, people who are visually impaired or other disabilities is solved. Using the human voice component makes this particular hosted IVR solution easier for a classroom atmosphere. The VoiceXML can reduce the stress of voice integration between content and assessment and also enable a more creative method for collaboration. 

Technology in this IVR platform gives more resolution to adaptive learning, creating a platform similar to that of existing learning tools like the Rosetta Stone. However, this intelligent Web-based education system is available for nearly any scholastic field to utilize. 

The solution works by the computer acknowledging what the user is saying and responds directly to those questions in the same way. Human-Computer Interaction standards are implemented with each project making it truly innovative. Such an interface enables both the teacher and the user to arrange for customization of exams, evaluations and other educational materials.

IVR systems have come a long way, and while the new educational applications are only a recent creation, many users and especially Plum are hoping they become just as reliable as the IVR technology. The costs associated with such a learning program are also affordable, which makes the entire design an especially attractive concept. As long as the software moves past the production phase and into mainstream audiences, it is sure to succeed.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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Edited by Allison Boccamazzo










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