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IVR - bss Develops IVR Solution, Selected as Halifax Partner
June 28, 2012

bss Develops IVR Solution, Selected as Halifax Partner

By Deepika Mala, TMCnet Contributor

Halifax has recently selected bss, the UK's leading providers of customer interaction services, to manage the multichannel registration service for the bank’s unique scheme, Halifax Savers Prize Draw.

bss’s robust, proven information assurance, security policies and protocols played a crucial role in its selection as Halifax's partner, and were additionally subject to a rigorous audit by Deloitte (News - Alert).

Running until December 2012, the Savers Prize Draw requires Halifax customers to register to be entered into the series of monthly draws, which offers a range of cash prizes up to £100,000 each month. With bss’ help, the bank will be able to successfully commence its unique scheme.

For telephone registrations, bss introduced an IVR solution on a dedicated number, as well as built a secure application residing within the main Halifax online banking website for online registrations.

In a press release, Dani Muir, Sales and Marketing director at bss, elaborated, "The Halifax prize draw is a first for UK banking and we feel privileged to have been selected to provide the multi-channel customer contact capabilities for this unique scheme. We work closely with all our clients to ensure our solutions deliver the most effective results for them. It is this blend of multi-discipline expertise and high standards that give our clients the confidence to select bss expertise for their communications requirements."

bss is amongst the one percent of UK businesses accredited with ISO 27001 – the worldwide baseline standard for information security excellence. The company’s services, including contact centers, fulfillment, web, and mobile capabilities, successfully operated and managed the 2011 Census helpline, which received one million phone calls in ten weeks.

In related news, Grapple, a mobile innovation and development agency, has partnered with Halifax to unveil UK s first smartphone app to serve as an end to end companion for homebuyers.

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Edited by Allison Boccamazzo

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